AI customer support software
Give customers an instant answer without hiding your support team.
Ground an AI chat widget in your own documents and URLs, then let people move from bot to human in the same conversation when the question needs judgment.
Answers grounded in your content
Use an organization-scoped knowledge base so the assistant can answer from the material your team actually maintains.
Human takeover stays visible
Visitor messages, AI context and agent replies land in one inbox instead of disappearing into a separate chatbot transcript.
Automate the next step
Use tags, handoff, resolution and SLA events to trigger follow-up workflows across email, SMS and your CRM.
See how it works in your workspace
Read the setup guide for configuration steps, permissions and day-to-day operation.
Read the setup guideFrequently asked questions
Can the AI support agent use our existing help content?
Yes. Add URLs and documents to the workspace knowledge base and use that content to ground the support assistant.
What happens when the AI cannot answer?
The conversation can request a human takeover while preserving the transcript and context for the support agent.
Is this only for website chat?
The support inbox can bring together chat, email, SMS, forms and calls, while the AI widget provides the website entry point.
Keep exploring ReflexWare