AI voice agents
Give every caller a clear next step.
Use AI voice agents to answer connected business numbers, collect intake details and guide callers toward an appointment or a conversation with your team. Define the questions, booking calendar and escalation rules before taking calls.
Ask the questions your team needs
Build a staged intake flow with required fields, qualification rules and branches. Captured details can update the lead record and move the conversation toward the right outcome.
Offer a booking during the call
Enable appointment booking for a flow stage and connect a booking calendar. The agent can offer available slots while it works through that stage.
Give people a route to your team
Set escalation instructions and a transfer number. Review call status, transfer details and transcript excerpts from the agent workspace after the conversation.
See how it works in your workspace
Read the setup guide for configuration steps, permissions and day-to-day operation.
Read the setup guideFrequently asked questions
What do I need to connect an AI voice agent?
Set up the workspace voice service, create an agent and flow, then bind a provisioned tracking number on the Voice tab. Saved settings alone do not make the voice service live.
Can an AI voice agent book appointments?
Yes. Enable appointment booking on a flow stage and select the calendar the agent should use. Booking is available while that stage is active.
Can a caller speak with a person?
Configure a human transfer number and escalation instructions. Without a transfer number, escalation asks a team member to follow up rather than transferring the live call.
Can I test the intake before connecting a number?
The Test tab lets you check the persona, captured fields and flow branches in chat without executing bookings or other stage actions. Verify the actual voice and transfer experience separately on your configured number.
Keep exploring ReflexWare